For most service-based businesses, the ones without the sexy products or the big names behind the brand, if they judged their online presence by the number of followers or likes, it is probably not very impressive in the scheme of online metrics. This can make you feel like your efforts, time and money are wasted because the business world is fixated with likes, engagement, followers, and interaction. But it is not the only measure of business development and growth.

How Pareto’s principle plays into profile building 

Somehow, over the past five years, a business’s existence has come down to how many people comment on a post or likes on a page. What that isn’t factoring in are the lurkers – the ones who watch and pay attention to all you are doing. This is where Pareto’s principle is alive and well. Pareto’s  principle says 80% of consequences come from 20% of the causes. In the world of  social media and online this means only 20% of people will ever openly interact with you. The other 80% will watch and listen, and you’ll never know they’re there until you do. 

What this means for you and your business is it’s important to keep showing up, sharing  stories, insights and ideas across all your channels. Dropping these valuable  breadcrumbs helps people get to know, like and trust you. Everytime you post or share  something with your audience, you are building a relationship with them even if you have no idea of the impact you are making. 

Do more to be Googlicious

Building a brand and profile using this Hansel and Gretel approach takes time, but dropping these regular breadcrumbs is a powerful way to organically grow your online presence – to be Googlicous. The more regularly you blog, contribute to articles, write  content for online publications, enter business awards, appear on podcasts, create videos and other forms of content, the more you will show up organically in searches.  When the person who is looking for someone with your skillset or product, searches using your keywords, you show up, solidifying the relationship you were unknowingly building. 

Worm your way into the limbic system 

Most of us do not buy logically. We like to think we do but more often than not, our buying decisions are driven by our emotions and how we ‘feel’ about something. This connection starts in the limbic system of the human brain. As a business, if you have a solid marketing plan that encompasses regular content across multiple channels, then  every time you post or share something to those who are ‘lurking’ and watching you,  you are giving them a big fat old hit to their limbic system, deepening the relationship with them. 

The tipping point 

It’s easy to feel your efforts are being wasted because when you put something out, all you hear is crickets. This is where the tipping point comes in. As Malcolm Gladwell says  ‘where little things make a big difference’. The tipping point is the moment of critical mass, the threshold where something goes from nothing to something. If you consistently and persistently market and share about your business, people will come. 

Instant gratification 

To take advantage of the Hansel and Gretel approach to profile building, the desire for instant gratification and results has to be managed. We all wanted lots of clients and customers yesterday. This business of building a brand takes time, effort, and patience;  it doesn’t happen overnight. It takes resistance, consistency and persistence. 

There are no overnight successes, even though it seems that way when you are on the outside looking in. To become well known and in demand is like being a duck on a pond  – cool and calm on the surface but paddling madly underneath. 

Resistance – resist the voice in your head that says you are wasting your time on blogging or doing live videos. 

Consistency – start with a plan and stick to it. Don’t be a workshop junky, jumping from course, hoping to find the magic bullet. There isn’t one. Success will come from creating a plan, following it, doing the things over and over and being open to change if it is not working. Don’t try PR for one month or two and think it isn’t working. Marketing and PR is all about relationships – it takes time to make connections.

Persistence – don’t give up. Have a plan and stick to it, but be willing to adapt and change. Just do not stop. It can take three to five years to build a solid business.