Our Services

We provide:

• Award submission strategy and writing

• Profile building and thought leadership positioning

• Media and PR pitch writing and placement support

• LinkedIn content strategy and repurposing

• Speaker bios, abstracts, and presentation collateral

• Strategic messaging frameworks

• Multi-platform content repurposing

All services are tailored to your goals and delivered according to the agreed scope.

How We Start: Our Process

Here’s how we kick things off:

First, a 2-3-hour strategy interview to dig into your story, achievements, impact, and goals.

Next, we set up a shared Google Drive folder to organise all files, notes, and content.

We’ll send a checklist of what we need. If we have to go hunting for information because it isn’t provided, that time is billed at $150/hour.

Then we confirm:

• What we’re writing

• What awards or PR opportunities we’re targeting

• Your deliverables, deadlines, and scope
  
  

You’ll receive an email recap covering scope, timelines, fees, and these terms. An invoice follows. Nothing moves ahead until payment is received. Need a formal signed contract instead of email terms? No problem, just ask.

Agreement Without a Signature

If you pay the invoice and confirm by email, that email thread becomes our working contract and is legally binding under Australian contract law.

Payment Is Always Upfront

All services must be paid in full before work begins.

No payment = no work. Simple.

All prices include GST unless otherwise stated. Payment is due within 7 days of invoice date unless specified otherwise.

Award entry fees are not included. If fees are required, you must provide card authorisation or we will invoice you before submission.

Three-Month Minimum (Monthly Retainers)

Monthly retainers require a three-month minimum commitment.

We do significant upfront work in month one, research, positioning, award calendars, media mapping, content banking,  and that investment is built into the minimum term.

If you cancel early, you remain liable for the full minimum term fees.

12-Month Plans: One Month’s Notice

For 12-month engagements, you must provide one month’s written notice to cancel. Because we work at least one month ahead, the final month’s invoice remains payable.

Scope Creep Clause (AKA: We’re Not a Flat-Rate Fairy Godmother)

Your quote covers exactly what’s outlined in your agreed scope.

Extra work, additional award entries, extra pitches, new content pieces, last-minute additions, will be quoted separately.

Standard additional pricing:

• Repurposed content piece: $550

• New award entry: $2,997

• New media pitch or press release: $997

• Additional strategy sessions: $3,500

• Research/information gathering: $150/hour
  
  

Revisions Policy

Your package includes one round of reasonable revisions per deliverable.

Additional revision rounds or major rewrites beyond the agreed scope will be billed at $150/hour.

Refunds & Australian Consumer Law

We do not offer refunds for change-of-mind cancellations once work has commenced, because all work is custom, strategic, and cannot be reused.

However, this does not limit your rights under the Australian Consumer Law.

You may be entitled to a refund or remedy if:

• We fail to deliver the agreed service

• The work is not provided with due care and skill

• The service is not fit for the agreed purpose

• There is a major failure under consumer guarantees

If a refund is legally required, we will comply fully.

No Guarantees of Winning or Placement

We provide best-in-class strategy and writing, but we do not control judges, editors, or media gatekeepers.

There are no guaranteed award wins, media placements, PR features, or speaking opportunities.

Anyone promising that is full of it.

Communication Boundaries

All feedback, approvals, and requests must be provided in writing via email.

Verbal chats, DMs, WhatsApp messages, or quick calls do not count as instructions unless confirmed in writing.

Approval Required + Deemed Approval

Nothing will be submitted, pitched, or published without written approval.

If a deadline is approaching and you fail to respond after repeated attempts, approval will be deemed granted if no response is received within 2 business days, and we may proceed to avoid missed opportunities.

Intellectual Property

All drafts, notes, strategy documents, award submissions, media pitches, and deliverables remain our intellectual property until full payment is received.

Once paid in full, you receive a perpetual, non-exclusive licence to use the content for your business purposes.

You may not resell or relicense the work as a standalone product.

We retain the right to reuse anonymised frameworks, approaches, and methodology developed during the engagement.

Third-Party Platforms

We are not liable for delays, outages, rule changes, or decisions made by third parties, including:

• Award platforms

• Media outlets

• Editors

• Event organisers

• Judges or panels

That part is outside our control.

Late Payment? Work Stops

If payment is overdue, all work pauses immediately. Interest may be charged at 10% per annum, calculated daily.

Client Responsibility for Accuracy

You are responsible for ensuring the information you provide is accurate and not misleading.

You warrant that all claims, achievements, metrics, and details are true to the best of your knowledge.

We are not liable for consequences arising from incorrect or incomplete information supplied by you.

Reputation Clause

If we believe the information provided is unethical, dishonest, exaggerated, or could damage our reputation, we reserve the right to terminate immediately.

Fees paid remain non-refundable.

We will not write content we reasonably believe to be false or misleading.

Your Delays = Timeline Moves

If you delay providing information, approvals, or feedback, timelines shift accordingly.

Missed approvals may mean missed opportunities. We don’t do last-minute chaos.

Force Majeure

We are not liable for delays caused by events beyond our control, illness, disasters, outages, government restrictions, or major disruptions.

Life happens. We regroup and adjust.

Confidentiality & Privacy

We keep your business information, unpublished content, and strategic plans confidential.

Once content is submitted or published, confidentiality no longer applies.

We handle personal information in accordance with the Privacy Act 1988 (Cth) where applicable.

We may disclose information if legally required.

Sharing Wins (With Permission)

If your work wins awards or gains coverage, we may request permission to share that success in our marketing.

No sensitive information will ever be shared without approval.

Limitation of Liability

To the maximum extent permitted by law, our total liability is limited to the amount paid for the specific services in question.

We are not liable for indirect or consequential losses, including loss of profits, business opportunities, or reputation.

Nothing in these terms excludes consumer guarantees that cannot legally be excluded.

Termination

We may terminate an engagement with written notice if:

• A client becomes abusive or unreasonable

• Ethical concerns arise

• Fees remain unpaid

• The engagement becomes unworkable

If termination occurs, fees already paid remain non-refundable, and any completed work will be provided.

Dispute Resolution

If there’s a dispute, we talk first.

If unresolved, both parties agree to attempt mediation before commencing legal action.

Governing Law

These terms are governed by the laws of Queensland, Australia.

Any proceedings must be brought in Queensland courts (or federal courts sitting in Queensland).

Changes to Terms

We may update these terms from time to time.

Updated terms apply to new engagements.

Existing retainer clients will receive at least 30 days’ notice of material changes.

Business Details

Award Writing Services
ABN: 82 941 971 960
Contact: annette@awardwritingservices.com